Caleyo Wellness Terms & Conditions

Effective Date: 02/01/2025

1. Introduction

Welcome to Caleyo Wellness. By accessing our website, booking services, or purchasing products, you agree to the following terms and conditions. Please read them carefully before using our services.

2. Medical Disclaimer

Caleyo Wellness provides medical weight management, regenerative aesthetics, IV therapy, and skincare treatments under the guidance of licensed healthcare professionals.

  • Our services are not a substitute for primary medical care, and we advise all clients to consult with their healthcare provider before beginning any treatment.

  • Results from our treatments may vary based on individual factors such as lifestyle, medical history, and adherence to treatment plans.

3. Appointments & Cancellation Policy

24-Hour Cancellation Requirement: Clients must cancel or reschedule at least 24 hours in advance to avoid fees.

  • Late Cancellations/No-Shows: Clients who fail to cancel within 24 hours or do not show up will be charged a $99 fee.

  • Credit Card on File: A valid credit card is required when booking an appointment to secure your time slot.

  • By scheduling an appointment, you agree to our Cancellation & No-Show Policy.

4. Product Sales & Return Policy

All sales are final for Nutrafol and Thorne supplements and Rejuvi, SkinBetter Science, Obagi, AnteAge, and PCA Skin products.

  • Due to hygiene and quality control regulations, we do not accept returns or exchanges.

  • If a product arrives damaged or defective, clients must report the issue within 48 hours for a replacement or store credit.

  • Allergy or adverse reaction cases may be considered for store credit case-by-case basis.

  • For more details, please refer to our Return Policy.

5. Payment & Pricing

All prices are subject to change without notice.

  • Promotional offers cannot be combined with other discounts unless otherwise stated.

  • Payment is due at the time of service, and we accept cash, credit cards, and financing options where applicable.

6. Membership & Subscription Services

Clients enrolled in the Aesthetics Membership Program agree to a 12-month commitment unless otherwise specified.

  • Membership benefits and discounts cannot be transferred or shared.

  • Early cancellations may be subject to cancellation fees as outlined in the membership agreement.

7. Liability Waiver

By using our services, clients acknowledge the risks associated with medical and aesthetic treatments and agree that Caleyo Wellness and its providers are not liable for any adverse effects, injuries, or complications resulting from treatments.

  • Clients agree to follow our professionals' pre- and post-treatment instructions to ensure the best results and minimize risks.

8. Privacy Policy

Caleyo Wellness values your privacy and is committed to protecting personal information collected through our website, booking system, and in-office visits.

  • We do not sell or share client information with third parties except as required by law or for operational purposes (e.g., processing payments).

  • For full details, please review our Privacy Policy.

9. Website Use & Content

All content on the Caleyo Wellness website (text, images, logos, and trademarks) is protected by copyright and cannot be copied, distributed, or used without permission.

  • We strive to provide accurate and up-to-date information, but we do not guarantee the completeness or accuracy of all content.

10. Contact Information

If you have any questions or concerns about our Terms & Conditions, please get in touch with us:

📍 Caleyo Wellness
📧 hello@caleyowellness.com
📞 212-547-9462
📍 120 East 56th Street, Suite 920, New York, NY 10022

🔗 www.caleyowellness.com

By using our services, purchasing products, or booking an appointment, you acknowledge that you have read and agreed to these Terms & Conditions.