Caleyo Wellness Return Policy & Appointment Cancellation Policy

*Return Policy for Skincare Products & Supplements

At Caleyo Wellness, we stand by the quality of our medical-grade skincare and supplements and strive to ensure customer satisfaction. Due to the nature of these products, our return policy is as follows:

  • All Sales Are Final – Due to safety, hygiene, and quality control, we do not accept returns or exchanges on Nutrafol and Thorne supplements or Rejuvi, SkinBetter Science, Obagi, AnteAge, and PCA Skin products.

  • Damaged or Defective Products – If you receive a damaged or defective product, please contact us within 48 hours of receiving your order for a replacement or store credit.

  • Allergy or Adverse Reactions – If you experience an allergic reaction, please discontinue use immediately, contact us, and return to the office for evaluation. While we cannot process returns, we may offer store credit on a case-by-case basis.

  • Order Issues  – If you receive an incorrect item, please notify us within 48 hours, and we will ensure the correct product is sent to you.

    *By scheduling an appointment with Caleyo Wellness, you agree to these terms

For product-related concerns, please contact us at (212) 547-9462 or hello@caleyowellness.com

This policy applies to both in-person and online purchases.

*Appointment Cancellation & No-Show Policy

At Caleyo Wellness, we value our clients' time and strive to provide exceptional service. To ensure efficient scheduling, we have the following cancellation and no-show policies:

  • 24-Hour Cancellation Policy – We kindly ask that you cancel or reschedule your appointment at least 24 hours in advance to avoid fees

  • Late Cancellations & No-Shows – If you fail to cancel within 24 hours of your appointment or do not show up, a $99 fee will be charged

  • Applicable Appointments – The $99 cancellation/no-show fee applies to initial consultations, skin analysis, and body composition analysis sessions

  • Credit Card on File – To secure an appointment, all clients must add a credit card when booking

*By scheduling an appointment with Caleyo Wellness, you agree to these terms

For policy questions, please contact us at (212) 547-9462 or hello@caleyowellness.com